If for any reason you are not 100% satisfied with an MHI product purchased directly
from MH Instruments,
you
may return it for a refund or exchange. Just return the product to us in like-new
condition within 30 days from the date it was shipped to you, and we will refund
the full purchase price less shipping costs, which are nonrefundable. MHI reserves
the right to determine whether a full or partial refund or an exchange is merited
based on the condition of the returned merchandise. Returns made after our 30-day
guarantee expires are subject to a 10% restocking fee.
Defective products or products sent to you in error will be exchanged or refunded
in full.
Third-Party Sales
Please note that MH Instruments will only accept returns for refunds from those
customers who have purchased directly from MHI. Please return MHI products
purchased elsewhere to the dealer or representative from whom you bought the
merchandise originally.
How to Return an Order
When returning merchandise to us, please follow these simple procedures to ensure
a smooth return.
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When shipping returns, please…
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Use the original carton(s), if possible.
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Pack the merchandise securely to prevent
scratching or other damage.
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Enclose a copy of your invoice.
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Ship the item(s) to us prepaid via USPS
with Delivery Confirmation or UPS. Please retain your tracking number. You may
want to insure the returned merchandise for its full value to protect yourself
against loss. Please do not return goods to us C.O.D.; we cannot accept C.O.D.
shipments from customers.
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Send all returns to: MH Instruments,
1040 Hillcrest, Pomona, CA 91768 USA.
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International Returns
Please follow the instructions provided above. In addition, please write clearly
on the outside of the carton: CONTENTS: RETURN GOODS OF U.S. ORIGIN.
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