Please view our list of frequently asked questions that may assist your
particular needs. If you still need assistance, please contact
us.
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Ordering
• How do I place an order?
• What forms of payment do you
accept?
• I just need a mounting bracket.
Is there a minimum order requirement?
• What are my options if the item
I want is out of stock?
• How quickly can I get my order
delivered, and what will it cost?
• Are there special considerations
for international shipments?
• My package was damaged in shipping.
What do I do?
• What's involved in returning an
order?
• What if I'm making a return from
outside the United States?
• What sort of guarantee does MHI
offer? What about warranty information?
• I don't want my personal information
shared. Will MHI respect my privacy?
• Does MHI use cookies?
• What kind of personal information
does MHI collect?
• How does MHI use the information
it collects?
• Will I end up on someone's
mailing list if I contact MHI via email?
• Can I expect MHI to contact
me in the future?
• Is it safe to order online?
How
do I place an order?
Ordering Options
Several ordering options are available for your convenience: Internet, telephone,
fax or mail.
Ordering Online
We offer a secured environment for your privacy and protection when ordering online
(see our Privacy Policy).
Ordering by Telephone
When ordering by telephone in the United States and Canada, please call +1.866.713.2173.
From the 949 area code and all other locations worldwide, please call +1.949.713.2173
during normal business hours (Pacific Time). We suggest you print out and complete
an order form for use as a worksheet before you call in your order.
Ordering by Fax
From any worldwide location, fax your order any time to +1.949.713.9473. Print
out and complete an order form, including credit card number and expiration date,
and your signature. Please include a daytime telephone number, fax number if available,
and an email address where you may be reached in the event we have questions or
other information concerning your order. For security, orders received without
a signature will be returned.
Ordering by Mail
Mail orders to:
Order Dept.
MH Instruments
28554 Malabar Road
Trabuco Canyon, CA 92679-1175
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What
forms of payment do you accept?
In the United States, MHI accepts VISA and MasterCard credit cards, cashiers'
checks and money orders as forms of payment. C.O.D. service is available only
when payment is made with cashier's check or money order at time of delivery.
When ordering online, by telephone or by fax, please have your credit card readily
available and ensure that you provide us with the card's correct billing address
since it may not be the same as your shipping address. All orders are subject
to verification of payment. If we have any problems with your credit card, we
will call or email you for resolution and verify payment before we can ship your
order.
Orders shipped within California will automatically incur 7.75% sales tax at time
of order. Shipments outside California are exempt from sales tax.
International Payment Options
Accepted forms of payment for orders placed outside the United States include
VISA, MasterCard, money orders (in U.S. funds), or wire transfers. Please note
that MHI does not accept orders for delivery outside North America.
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I
just need a mounting bracket. Is there a minimum order requirement?
No minimum order is required.
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What
are my options if the item I want is out of stock?
While we have an ample inventory of parts in stock and do our best to keep up
with demand from our dealers and retail customers, we may occasionally experience
backorders. We will inform you promptly of any temporarily out-of-stock products.
In addition, we will ship any backordered items the same day we receive them,
and notify you when your order has actually been shipped.
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How
quickly can I get my order delivered, and what will it cost?
MHI normally ships in-stock items within 24 hours of receipt. Please allow an
additional 5-7 days for shipments within the United States, longer for international
orders. We offer free shipping and handling on all orders placed directly with
MH Instruments.
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Are
there special considerations for international shipments?
Customers are responsible for applicable customs charges, VAT and other taxes,
and any other costs associated with non-standard delivery of purchases from
MH Instruments. Please note that MHI no longer ships outside North America.
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My
package was damaged in shipping. What do I do?
If the package you receive has been damaged in shipping, please do not refuse
delivery.
Contact MHI Customer Service at service@mhinstruments.com
or toll-free +1.866.713.2173 so that we may make the necessary arrangements on
your behalf.
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What's
involved in returning an order?
If for any reason you are not 100% satisfied with an MHI product or service purchased
directly from MH Instruments, you may return it for a refund or exchange within
30 days. Just return the product to us in like-new condition within 30 days from
the date it was shipped to you, and we will refund the full purchase price less
shipping costs, which are nonrefundable. MHI reserves the right to determine
whether a full or partial refund or an exchange is merited based on the condition
of the returned merchandise. Returns made after our 30-day guarantee expires
are subject to a 10% restocking fee.
Defective products or products sent to you in error will be exchanged or refunded
in full.
See the Return Policy for details on how to return
an order. For purchases not made directly from MH Instruments, please contact
the dealer who sold you the product for their return policy.
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What
if I'm making a return from outside the United States?
Please follow the instructions for returning an order.
In addition, please write clearly on the outside of the carton: CONTENTS: RETURN
GOODS OF U.S. ORIGIN. Please note that MHI does not accept orders for delivery
outside North America.
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What
sort of guarantee does MHI offer? What about warranty information?
MH Instruments provides a 30-day satisfaction guarantee on products and services
purchased directly from MHI, and a one-year warranty on parts and labor.
See the Guarantee/Warranty page for more details.
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I
don't want my personal information shared. Will MHI respect my privacy?
Your privacy is important to us, and MHI is committed to protecting your online
shopping experience. To better protect your privacy, we outline our online information
practices, and the choices you can make about the way your information is collected
and used.
In general, we use information we collect from you to process orders and to ensure
a smooth and secure online shopping experience. The following explains how and
what information is collected, how it is used and how it is protected.
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Does
MHI use cookies?
"Cookies" are small fragments of information stored by your browser
on your computer's hard drive. We do not use cookies to store any personally identifying
information, but we do use them to provide convenience features such as store
items in your shopping cart. When your order is complete, the content is emptied.
To place products in a shopping cart and submit an order online, you must enable
your browser to accept cookies. If you do not want to enable cookies, you can
turn them off in your browser; however, you will not be able to place orders from
our website. One solution is to leave cookies on and delete them after your browsing
and ordering session, or you may place your order by telephone or fax.
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What
kind of personal information does MHI collect?
From our site, you can order products, make requests and register to receive materials.
When you place an order, we collect your name, address, telephone number, credit
card number and expiration date, and email address. We use this information to
process and fill your order, and to contact you about the order.
We collect information to monitor traffic patterns and site usage to help us improve
the design of the site. We may provide aggregate statistics about our customers
to reputable third-party vendors; however, this data does not contain any personally
identifying information.
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How
does MHI use the information it collects?
We use your personal information only to complete your online order or respond
to your request. We do not share this information with outside parties except
to the extent necessary to complete your order or respond to your information
request. We use return email addresses to answer the email we receive. Such addresses
are not shared with outside parties.
By using this website, you consent to the collection and use of information by
MH Instruments as described herein.
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Will
I end up on someone's mailing list if I contact MHI via email?
Our Contact Us page provides several email addresses for your convenience when
contacting us. Information collected through these email exchanges is only used
to correspond with you regarding your message. email addresses and other information
that you send through this page are not made available to anyone outside the company.
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Can
I expect MHI to contact me in the future?
MHI may occasionally email you to notify you of significant changes in our website
or to make you aware of special offers that may be of interest. If you do not
want to receive these site notifications or special offers, please send us your
full name (first and last), complete mailing address (including apartment number
and zip code) and your email address to noemail@mhinstruments.com.
We do not make this information available to other companies.
In addition, we may distribute email newsletters containing special offers, sales
notifications and other information of interest pertaining to our products. You
may change or remove your email address using the option listed at the end of
every email newsletter. We do not make these newsletter addresses available to
other companies.
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Is
it safe to order online?
Your orders placed directly from our website are processed by Transaction Manager
using secure server software (SSL) encryption. The SSL encrypts all information
you input before it is sent to us. To ensure 100% privacy and security, none of
your order information is stored on our servers. In addition, all of the customer
data we do collect is protected against unauthorized access.
Your credit card information is only used for the current order for which it is
supplied. We do not keep this information or pass it along to anyone else.
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